During your stay

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Maintenance Maintenance

We want your stay with StudentHQ to be hassle-free, so we take pride in keeping our properties in great working order and in fixing any problems as quickly as possible. If you have a maintenance issue, get in touch with us by as soon as possible so that we can ensure the matter gets our full attention.

Safety and Security Safety and Security

General safety and security

Please remember to ensure your windows and doors are closed and secure before you go out.

Housekeeping Housekeeping

You are individually responsible for keeping your bedroom clean and jointly responsible for keeping all communal areas clean and tidy.   We expect you to share the responsibility for cleaning the kitchen, shared living areas, hallways and bathrooms with your housemates. Each house is supplied with a mop, bucket and vacuum. If these items are missing when you move in, please let us know.

Kitchen

Keeping the kitchen clean is important to avoid catching an illness that can result from poor food hygiene.

There are a few simple things you can do to keep you and your housemates safe:

Empty the bins regularly and take the bags outside ready for refuse collection day – don’t leave them in corridors or stairwells as this is a fire risk and can attract pests

Clean the hob and oven regularly to stop build-ups of food and greasy stains. Don’t use any metal utensils to scrape food off the hob as this will damage it

The microwave needs regular cleaning inside and out. You will need to clean both the glass plate and underneath it, a quick wipe down after each use will help to keep it clean

Regularly clean out the fridge, throwing away any perishable food past its use by date and wiping down the inside with a clean cloth. Take out any drawers and wash them with hot soapy water.

Bathroom

Floors should be mopped using the mop provided and hot soapy water or a suitable cleaning product

If you have a shower curtain, ensure you keep it inside the shower tray or bath and clean up any spilt water after use.

You should try to clean your shower head at least once every term to avoid a build-up of lime scale

If you are away for more than a week it’s a good idea to run your taps and shower for a couple of minutes when you return to ensure you get a fresh supply of water

We’ll carry out house inspections at least once a term. If any area of your house isn’t as clean as it should be we will give you some time to sort it out and then come back to complete the inspection.

Fire Safety Fire Safety

Protect yourself: fire can cause damage, panic, injury, and even loss of life. These simple guidelines may be the most important thing you learn at university/college.

Avoid unnecessary activation

All of the fire alarms in our properties are mains supplied with battery backup therefore if one alarm is activated then they will all sound. In order to prevent the alarms being accidentally activated please follow these simple rules:

  • Keep the kitchen door closed at all times.
  • Close your shower room door when showering.
  • Don’t smoke in the house (this is strictly forbidden)
  • Don’t cover or tamper with detectors.
  • Don’t use aerosols or hairdryers beneath a detector.
  • The use of candles is prohibited in StudentHQ properties.
  • In the event of a fire follow these simple steps:
  • Leave the house by the nearest escape route and move away from the property.
  • Don’t stop to collect belongings.
  • Do not re-enter the house until you are told that it is safe to do so.
  • If you know or suspect that someone has remained in the house or know the cause of the alarm report this immediately.
Useful Contacts Useful Contacts

As a new student living in Lancaster it is always a good idea to know the location and contact details for important places in the city. As responsible landlords we believe it is important that students living in our student housing in Lancaster are as knowledgeable about the area as possible.  Whilst it isn’t possible to list the contact details of everywhere we have listed some of the most useful below.

Lancaster Police Station

If you wish to report an emergency call 999, however if you have a minor issue to report call 101.

Website: www.lancashire.police.uk/

Address:

Lancaster Police Station
Thurnham Street
Lancaster
LA1 1YB

Tel: 01524 63333

Royal Lancaster Infirmary (Hospital)

These are details we very much hope you won’t need, but should you have reason to need to use the hospital it is easily located. Remember to only call 999 in emergencies, call the NHS helpline on 111 for minor health concerns.

Website:  www.uhmb.nhs.uk/hospitals/roya...

Address:

Royal Lancaster Infirmary,
Ashton Road,
Lancaster,
Lancashire,
LA1 4RP

Tel: 01524 65944

Lancaster Train Station

Lancaster Railway Station is located on the west coast main line making it ideal for travel to many of the major cities throughout England and Scotland.  It is also handy if you’re heading home for the weekend!

Website: http://www.nationalrail.co.uk/...

Address:

Lancaster Railway Station
Meeting House Lane
LA1 5NW

Tel:  03457 484959

Lancaster Bus Station

Lancaster has a great bus service with dedicated routes to Lancaster University, Morecambe, Preston, Blackpool and even the Lake District.

Website:  http://www.lancashire.gov.uk/r...

Address:

Lancaster Bus Station
Damside Street
Lancaster
LA1 1PB

Lancaster Tourist Information

The historic city of Lancaster and the surrounding area offer many exciting tourist attractions for you to explore.  If you wish to find out more information about places to visit then it is worth contacting Lancaster’s Tourist Information centre.

Website: https://www.lancaster.gov.uk/i...

Address:

Tourist Information
The Storey Creative Industries Centre
Meeting House Lane
Lancaster
LA1 1TH

Tel: (01524) 582394

Lancaster City Library

Lancaster’s city library offers an extensive range of books and is a great place to visit if you are living close to the city centre and don’t want the hassle of travelling to campus to use the university library.

Website: http://new.lancashire.gov.uk/l...

Address:

Lancaster Library
Market Square,
Lancaster,
Lancashire,
LA1 1HY

Tel: 0300 123 6703

Here at StudentHQ Lettings we want all students staying in our accommodation to have the best possible experience whilst studying in Lancaster, so if you need any further information then please get in contact and we will be happy to help.

Student Reviews

Stuart, Preston

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3 months ago

Cheers John, top guy and great house

Lauren, Chorley

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3 months ago

Thanks for being such a great landlord! We really enjoyed living at 8 Bradshaw Street.

James, Leeds

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3 months ago

John has been a really good landlord, locked myself out of the house and he came round straight away to let me in

Lisa, Norwich

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3 months ago

We really enjoyed living at 27 Alfred Street, the house was renovated to a really high standard and John completed all the work as promised prior to us moving in

Alice, Barrow

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3 months ago

You won’t find a better Landlord. Not only is John a really nice guy but he can fix anything!

Andy, Huddersfield

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3 months ago

StudentHQ have some great properties, we looked at a few before deciding on 69 South Road

Sarah, Newcastle

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3 months ago

Our washer broke down, John called round straight away and fixed the problem himself. I would not hesitate in recommending StudentHQ Lettings

Dean, Birmingham

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3 months ago

StudentHQ have some great properties, some of the best I have seen in Lancaster. We rented 85 Balmoral Road last year and wouldn‘t hesitate in recommending StudentHQ to our friends

Megan, Stockport

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3 months ago

Big thanks StudentHQ for a great year! Our property was newly renovated so was like living in a new house. Asked for some extra shelves to be fitted in my room which kindly John agreed to do

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